id: general title: General meta: Get general help with Infinite Flight order: 2 #

General #

Will I have to Repurchase IAPs again every time I Download Infinite Flight? #

All App Stores selling Infinite Flight and it’s associated in-app purchases allow for downloading without repurchasing after an item has been paid for. If you’re an Android user your previous purchases will automatically be unlocked when you download the app. Apple users must open the aircraft selection page, then tap “Restore Purchases” to access any purchased regions and aircraft. To ensure success, please check the following:

Note: If none of the above are applicable, a simple uninstall / reinstall often resolves the issue.

What are the Minimum Device Requirements for Infinite Flight? #

Our minimum device requirements for the Global versions of Infinite Flight is as follows:

iOS:

Additionally, we strongly recommend that your device has at least 3GB+ of internal device memory (RAM).

To access the list of iOS devices supported, use the link above. You will need to scroll to the bottom of the initial post and locate the first response to find the list

Tip

: If your device doesn’t have iOS 13 operating system or later, you will still be able to enjoy Infinite Flight on versions prior to 21.6. To find out if your device meets these requirements, check here

Android:

Additionally, we strongly recommend that your device has at least 3GB+ of internal device memory (RAM).

Due to the large variety of Android devices, there is not a full list of devices supported although the vast majority can be found here. Customers with devices that are not supported at this time will receive a message on the Google Play Store when attempting to download the latest update for Infinite Flight to advise that the device in use is not supported

Tip

: If your device doesn’t have a 64-bit processor and cannot be upgraded to Android 7.0, you will still be able to enjoy Infinite Flight on versions prior to 21.1. To find out if your device meets these requirements, check here

I want a Refund. How Should I Proceed? #

If you are experiencing difficulty with Infinite Flight, please allow us the opportunity to help resolve your issue first by contacting us at support@infiniteflight.com.

Please see below how each App Store handles refunds:

Apple: iTunes policy is that all app sales are final. We are not able to provide refunds, but you may be able to receive a refund by emailing iTunes customer service making your request.

Android: Google Play Store offers a two hour grace period to request a full refund for any purchase. Following the two hour grace period all refunds need to be requested with the developer by providing a complete copy of the receipt which shows the purchase ID beginning with “GPA”. Refunds are not guaranteed and will be reviewed on a case by case basis.

Can I Recover my Purchases if I Switch from Apple to Android or Vice Versa? #

Unfortunately purchases made through the App Store or Google Play Store do not transfer to the opposing App Store, whether Apple or Android. Each App Store has control over their own purchases, not allowing them to be honored by the opposite store, much like a game for Xbox would not be recognized by PlayStation.

Will New Updates be Available on the Amazon App Store? #

Unfortunately new updates will not be released for Amazon devices. We will gauge Amazon demand at a later date to determine whether or not we will continue to support the Amazon App Store updates. The version prior to global flight will remain available at this time.

How can I Join the Beta Team? #

We do not accept direct requests to be an Alpha or Beta Tester or currently do not offer an open beta version of Infinite Flight. Keep an eye out here on the Community Forum for future openings!

OIS Not Available seen on 350 cockpit screen #

The OIS is an extremely complicated screen to reproduce. Some screens may be added in a future release.

How do I Switch Cockpits for the 172? #

You change the cockpit by changing the livery. See the table below for a list of which panels go with which livery.

Livery Panel
Civil Air Patrol Steam Gauge
Default Steam Gauge
Embry Riddle G1000
F-HATZ G1000
N1322K G1000
N456DX G1000
Near North Aviation Steam Gauge
Yellow Blue Steam Gauge

I just Fell Down Through the Ground or Got Stuck in a “Pothole” #

This usually happens when the scenery stream from our servers to your device becomes corrupt for some reason.

To resolve this issue, please try the following steps:

Step 1

: Re-launch Infinite Flight (make sure you stop it from running in the background first)

Step 2

: Before starting a new flight, go to Settings > General > Tap “Clear scenery cache” (it’s at the bottom)

Step 3

: Start a flight (try on Solo first)

Note: In some rare cases, the steps above might not be enough. If that should be the case, you will have to reinstall Infinite Flight.

I can’t Hear any ATC Voices on my Device #

Android

If you are experiencing issues related to voices in Infinite Flight and are using Android, follow the steps below:

Step 1

: Go to Settings > Accessibility > Text to speech output > Install voice data

Step 2

: Remove all voices that are possible to remove, then download & install them again (specifically the English options)

Note: Depending on Android version, your TTS settings could be placed a bit differently. If you can’t find them using the steps above, try Settings > General Management > Language input > Text to speech > Cogwheel next to your preferred TTS engine

iOS

If you are experiencing issues related to voices in Infinite Flight and are using iOS, follow the steps below:

Step 1

: Go to Settings > Accessibility > Voice Over > Speech > Voice

Step 2

: Once here you will see tables for voices broken down by English (US, Australia, India, Ireland etc.)

Step 3

: Download the voices by clicking on the cloud icon with the arrow that points downward found on the right of the voice name

Tip

: You have to click on each voice and then tap on the cloud icon to download

Step 4

: After you have the voices installed on your device, restart your device & then launch Infinite Flight. You should now see the list of selectable voices under your Live Settings for both Pilot and ATC

I can’t Connect to ForeFlight or another Third-Party App #

If you are having issues connecting to a third-party app such as ForeFlight, the following steps can help:

Step 1

: Ensure you are connected on the same WiFi network as the device running the third-party app

Step 2

: Ensure “Infinite Flight Connect” and “ForeFlight Link” are both enabled in Settings > General

Step 3

: Check you have permission to communicate with other devices on the local network. This varies on Android, but on iOS, a popup will appear that you must select “OK” to (if you selected no, you can go to iOS Settings > Infinite Flight and tick “Local Network”)

iOS Popup

Google Play says my device is not compatible anymore #

This alert will show if your device does not support the latest update of Infinite Flight, or if your device is not Google Play Protect certified. The following steps will help you determine this:

Step 1

: Ensure your device meets the minimum device requirements. If it doesn’t, then you will not be able to update Infinite Flight to the latest version.

Step 2

: Check to see if your device is Google Play Protect certified. You can do this by opening the Google Play Store, tap on Main Menu -> Settings and check “Play Protect certification” under “About” (should say “Device is certified”).

If your device is not certified, this is because Google cannot validate the security or compatibility status of your device.

Ensure the following:

You can read more on the Google Support website.